1. RETURN TIME

Return period is within 3 days from the date the customer receives the goods.

2. EXCHANGE LOCATION

If T-Redx customers have any problems with the product, please contact directly the sales channel where you ordered for support.

There are two ways to exchange goods through customs:

Exchange goods through online channels (specify product status and discuss with staff before returning)

Exchange goods directly at the store: Customers can visit the address: 231/11 LE VAN SY, WARD 14, PHU NHUAN DISTRICT, HO CHI MINH to make a return.

3. RETURN CONDITIONS

- Exchanged goods must have intact labels, barcodes, be unused and have an intact purchase invoice attached.

- For returns without invoices, please return to the store where you purchased the goods for support.

- Orders can only be changed once according to regulations.

- The value of exchanged/returned products is calculated according to the unit price on the purchase invoice.

4. CASES OF REFUSAL TO RETURN

- Purchase time exceeds 3 days.

- Labels and barcodes are no longer intact.

- The product has been modified, used (dirty, torn, damaged, stripped, faded, has a bad smell, unusual chemical smell) or is defective due to external influences after purchase, or Accessories/attached details of the product are no longer complete/damaged.

5. RETURN COSTS

For T-Redx defective products, we will fully support the return cost.

In case of return due to the customer's wishes, the customer will fully bear the two-way return cost. Fees are calculated based on freight rates on shipping units.