When we receive your order, we will promptly process it to deliver the goods to you as soon as possible. For new customers purchasing for the first time at T-Redx, we would like to contact you in advance to confirm the authenticity of the order.
During the ordering process, please fill in the required information completely and accurately to create favorable conditions for us to fulfill the order.
Shipping policy:
We will transport goods to you through the following forms: express delivery, slow delivery and delivery through the means of transportation closest to you, or the shipping unit you request.
Delivery policy:
Currently our store supports nationwide delivery. No matter where you are in Vietnam, we can send goods directly to your door.
Delivery time begins after your order is successfully confirmed by a call from our customer service staff.
We will deliver the goods to your requested location within 3 - 7 days. In case there is a delay in legal regulations, T-Redx will proactively notify you.
Determining the responsibilities of traders and organizations providing logistics services for providing goods documents during the delivery process
1. Obligations of the carrier
Ensuring adequate and safe transportation of assets to the designated location on time.
Hand over the property to the person entitled to receive it.
Bear the costs related to the transportation of assets, unless otherwise agreed.
Buy civil liability insurance according to the provisions of law.
Compensate for damages to the lessee in case the carrier loses or damages property, unless otherwise agreed or otherwise prescribed by law.
2. Rights of the carrier
Check the authenticity of the property, the bill of lading or other equivalent shipping documents.
Refuse to transport assets that do not match the type of assets agreed upon in the contract.
Require the shipping hirer to pay the full shipping fee on time.
Refuse to transport assets prohibited from trading, assets of a dangerous or toxic nature, if the carrier
3. Obligations of the charterer
Pay the shipping fee in full to the carrier on time and by the agreed method.
Provide necessary information related to transported assets to ensure the safety of transported assets.
Take care of assets in transit, if agreed. In case the transport hirer takes care of the property but the property is lost or damaged, compensation will not be given.
4. Rights of the charterer
Request the carrier to transport the property to the agreed location and time.
Directly or appoint a third person to receive back the property hired for transportation.
5. Liability to compensate for damages
The carrier must compensate the charterer for damages if the property is lost or damaged.
The transport charterer must compensate the transporter and third parties for damage caused by dangerous or toxic property transported without packaging measures to ensure safety during transport.
In case of force majeure leading to the transport property being lost, damaged or destroyed during the transport process, the transporter is not responsible for compensating for damages, unless otherwise agreed or otherwise provided by law. other rule.
Cancel order:
Your order will be canceled if after 03 times the delivery staff or customer service staff does not contact you.
If you have received the order but do not agree to receive the product for some reason, you will be the one to directly pay the shipping fee to the delivery staff.
If during the process of receiving the goods or after receiving the goods, you check and have any questions, please contact Gokana via hotline 093 467 3241 or via email Tredxofficial@gmail.com for timely support.
Thank you for shopping at T-Redx!